PROCESS ANALYST

Key result areas

Support the build process

  • Be a liaison between business and developers. Ensure a common understanding of the challenges and solutions between both parties.

  • Support and drive change management of existing processes as per new requirements using a structured change control process.

  • Work with project leads on process related issues and provide plausible suggestions for improvements.

  • Create all end-user documentation needed to properly train users and ensure correct handover to production.

  • Conduct end-user training.

Pre-build process modelling and requirement setting

  • Execute kick off sessions to identify RPA related opportunities and challenges.

  • Execute opportunity identification. Conduct interviews, lead workshops, do document research and data analysis.
    Manage opportunity identification sessions with process owners and experts to quantify opportunities. Calculate automation effort and benefit and develop/document business case with ROI calculation.

  • Analyse, understand and document:

    • Business processes (using BPMN standards),

    • Data models,

    • Business rules,

    • Security, identity management and governance prerequisites,

    • RPA design/architecture principles,

    • Process-improvements and –simplifications that must precede RPA deployment.

    • Any other business requirements.

  • Identify and propose a suitable approach for RPA deployment given customer/project-specific aspects.

  • Create all pre-build design documents needed to ensure high-quality RPA solutions.

Tactical consulting

  • Participate in sales process. Create prototype processes and demo RPA solutions to prospects.

  • Advise prospects and customers on possible RPA solutions. Participate in technology selection processes (RFP/RFQ).

  • Advise prospects and customers on a RPA deployment approach. Support decision making processes on subjects like: knowledge management, skills development, governance, risk assessments and change management.

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Qualifications

  • University degree or university level thinking.

  • Excellent skills with business process modelling tools.

  • Experience with process improvement projects.

  • Knowledge of process methodologies like Lean and Six Sigma.

  • Should have affinity with programming/software development.

  • Willingness to learn basic RPA technical skills.

  • Excellent, proactive problem solver.

  • Strong analytical skills with the ability to analyse complex requirements and define technical/functional advanced solutions.

  • Excellent written and verbal communication skills; mastery in English.

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